Refund policy
RETURNS, WITHDRAWAL AND WARRANTY POLICY
0. Which rules apply to you
Vapor Corp sells curated archive and vintage garments. Your rights depend on where you live:
- Section A — customers resident in the European Union
- Section B — customers resident in the United Kingdom
- Section C — customers resident anywhere else
- Sections D to H apply to all customers, wherever they live
Please read Section D before ordering if you intend to wear a piece for a shoot, an event, a client or any professional styling. We operate a separate rental service for that use.
SECTION A — CUSTOMERS RESIDENT IN THE EUROPEAN UNION
A.1 Right of withdrawal
Under Directive 2011/83/EU and Article 102 of the Spanish LGDCU, you have the right to withdraw from the contract within 14 calendar days of the day on which you, or a third party indicated by you, take physical possession of the goods. No reason is required.
A.2 How to exercise it
Email vaporwavecorporation@gmail.com before the 14-day period expires, quoting your order number and stating clearly that you are withdrawing from the contract. You may use the model withdrawal form in the Annex to this policy, though you are not obliged to.
A.3 Returning the goods
You must send the goods back within 14 calendar days of notifying us of your withdrawal. See Section E for how the return is tracked and when this deadline is treated as met.
A.4 Cost of return shipping
You bear the direct cost of returning the goods. This is stated on every product page, at checkout and in your order confirmation before the contract is concluded.
We will refund the standard outbound delivery cost. If you chose a delivery method more expensive than our standard option, we refund only the standard cost.
A.5 Diminished value
You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. In practice: you may examine and try on a garment as you would in a shop. Any use beyond that is your liability.
Where a returned garment shows signs of use beyond that examination, an amount proportional to the loss of value will be deducted from your refund. Given the nature of archive and vintage pieces — unique, irreplaceable and sold on the strength of their condition — that deduction may amount to the full price of the item.
The assessment is made against the photographic record taken at dispatch (Section G.1) and, where the use in question is a styling, shoot or event, by reference to our published rental tariff (Section D).
A.6 Refunds
Refunds are issued within 14 days of the earlier of: our receiving the returned goods, or our receiving proof of dispatch. Refunds are made to the original payment method, less any deduction under Sections A.5, D or E.
We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them.
A.7 Exclusions
The right of withdrawal does not apply to:
- goods made to order or customised to your specifications;
- sealed goods unsealed after delivery and unsuitable for return for hygiene reasons;
- restoration, alteration or tailoring services performed at your request and with your prior express consent, once fully performed.
SECTION B — CUSTOMERS RESIDENT IN THE UNITED KINGDOM
B.1 Right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 calendar days of the day on which you, or a third party indicated by you, take physical possession of the goods. No reason is required.
B.2 How to exercise it, returns and refunds
Sections A.2 to A.6 apply to you in the same terms: notify us by email within 14 days, send the goods back within 14 days of notifying us, bear the direct cost of return shipping (stated to you before the contract is concluded), and receive your refund within 14 days of our receiving the goods or proof of dispatch. You are liable for diminished value on the same basis set out in Section A.5.
B.3 Your statutory rights
Nothing in this policy excludes, restricts or reduces the rights available to you under the Consumer Rights Act 2015. The one-year warranty period agreed in Section F.1 does not apply to you; your statutory rights in respect of goods that are not of satisfactory quality, not as described or not fit for purpose apply in full, taking into account that the goods are second-hand, vintage or archive pieces and are described and priced as such.
B.4 Exclusions
Section A.7 applies.
SECTION C — CUSTOMERS RESIDENT OUTSIDE THE EU AND THE UK
C.1 No statutory right of withdrawal
The rights described in Sections A and B are conferred by European and United Kingdom consumer law and are not available to customers resident elsewhere. Orders placed from outside the EU and the UK are governed by this Section, except where mandatory consumer protection law in your country of residence provides otherwise, in which case that law prevails to the extent required.
C.2 No returns for size or fit
We do not accept returns based on size, fit or measurements. Every product page publishes the labelled size and detailed flat measurements of the individual garment. Vintage and archive sizing does not correspond to contemporary sizing, which is why we measure each piece individually.
Before ordering, compare our published measurements against a garment you already own. If you need an additional measurement, a clarification or a photograph of a specific detail, write to us before purchasing and we will provide it. We answer these enquiries as a matter of course and free of charge.
C.3 When we do accept a return
We accept returns where the item does not correspond to the information published in the listing: an incorrect description, an undisclosed defect, or the wrong item sent. In those cases we bear both shipping costs and refund the item in full.
Requests must be sent to vaporwavecorporation@gmail.com within 14 calendar days of delivery, with the order number, a description of the discrepancy and clear photographs.
C.4 Shipping costs on all other returns
Where we agree, at our discretion, to accept a return for any reason other than incorrect information on our part, you bear both shipping costs — the original outbound shipment and the return shipment. Both amounts are deducted from the refund. Customs duties, import taxes and handling fees are not refundable in any case.
C.5 Used garments
Returns of garments showing evidence of use beyond trying the piece on, as described in Section D, are not accepted and no refund will be issued.
SECTION D — GARMENTS USED FOR STYLING, SHOOTS OR EVENTS
This Section applies to all customers, worldwide. The consequences differ by place of residence, as set out below.
D.1 What counts as permitted handling
You may examine a garment and try it on to assess its fit, nature and characteristics, as you would in a shop. Wearing it for a styling, editorial shoot, campaign, lookbook, performance, event or any comparable purpose is not permitted handling.
D.2 Evidence of use
Evidence that a garment has been used beyond permitted handling includes, among others: removal or detachment of the returns tag (Section G.2); pinning marks, taping residue or temporary alterations; make-up, fake tan, fragrance or perspiration traces; odour; hem or shoulder marks from styling; creasing patterns inconsistent with trying-on; and general wear. We also take into account any publicly available image showing the garment in use.
D.3 Consequences — EU and UK customers
Your right of withdrawal is unaffected. However, under Section A.5 you are liable for the diminished value of the garment. Where a piece is returned showing evidence of the use described above, the diminished value is assessed by reference to our published rental tariff for that piece — that tariff represents the commercial value of the use made of the garment — together with any restoration, cleaning or repair cost and any residual loss of condition. The resulting amount is deducted from your refund and may equal the full price of the item.
D.4 Consequences — customers outside the EU and the UK
Returns of garments showing evidence of the use described above are not accepted and no refund will be issued.
D.5 Rental is the correct service
Vapor Corp operates a rental service for professional and occasional use, used by stylists, production companies and brands. If you need a piece for a shoot, an event or a client, contact us before ordering and we will process it as a rental. It is faster, cheaper for you than a deduction under D.3, and it is the service designed for that purpose.
SECTION E — RETURN TRACKING AND DEADLINES
This Section applies to all customers, worldwide.
E.1 A return is registered when we have a tracking number
A return is registered as in progress only once we have received a valid, verifiable tracking number for the return shipment, sent to vaporwavecorporation@gmail.com quoting the order number. Notifying us that you intend to return a piece, or telling us that a parcel has been sent, does not by itself register a return.
E.2 Deadlines continue to run
Until a valid tracking number reaches us, the applicable deadlines continue to run: the period to return the goods after notifying your withdrawal or cancellation (Sections A.3 and B.2), and the return window under Section C.3. If that period expires without a valid tracking number in our hands, the return is closed and no refund is due.
E.3 Proof of dispatch
The tracking number constitutes the proof of dispatch from which the refund period in Section A.6 is calculated. A tracking number that does not resolve to a real shipment addressed to us, or that shows no movement, is not proof of dispatch.
E.4 Returns must be trackable
All returns must be sent by a tracked, insured service. We do not accept liability for returns lost or damaged in transit where an untracked service was used.
SECTION F — LEGAL WARRANTY
F.1 Customers resident in Spain and the European Union
The goods sold by Vapor Corp are second-hand. In accordance with Article 120 of the Spanish LGDCU, which permits the parties to agree a shorter liability period for second-hand goods subject to a statutory minimum of one year, Vapor Corp and the buyer expressly agree a legal warranty period of one (1) year from delivery — the statutory minimum.
This agreement is accepted expressly by the buyer at checkout before the contract is concluded, and is recorded with the order.
F.2 Customers resident in the United Kingdom
Section F.1 does not apply. Your rights under the Consumer Rights Act 2015 apply in full, as stated in Section B.3.
F.3 Customers resident elsewhere
Section F.1 applies, except where mandatory law in your country of residence provides otherwise.
F.4 What the warranty does not cover
The warranty does not cover: any defect, wear, repair, alteration or condition issue disclosed in the listing or visible in the listing photographs; ordinary wear and tear from your use; damage resulting from incorrect care, laundering or storage; damage resulting from alterations or repairs carried out by third parties; and damage resulting from use inconsistent with the nature and age of a vintage or archive garment.
Archive garments are decades old. Fragility of fabric, minor irregularities consistent with age, and the patina of a period piece are inherent characteristics of the goods, are reflected in the price, and do not constitute a lack of conformity.
F.5 How to make a claim
Write to vaporwavecorporation@gmail.com with your order number, a detailed description of the issue and clear photographs. We will respond within 7 working days.
SECTION G — CONDITION, EVIDENCE AND PACKAGING
This Section applies to all customers, worldwide.
G.1 Photographic record at dispatch
Every garment is photographed in detail immediately before dispatch, including its overall condition, any disclosed defect and the returns tag in place. This record is retained and is the reference against which the condition of any returned item is assessed.
G.2 Packaging
Items must be returned with their original protective packaging, dust bag and any original labels, hangers or accessories supplied with them, and packed so as to arrive in the condition in which they were sent.
SECTION H — COMPLAINTS, LAW AND JURISDICTION
H.1 Complaints
Write to vaporwavecorporation@gmail.com. We aim to respond to any complaint within 7 working days. Official complaint forms (fulls oficials de queixa, reclamació i denúncia) are available on request in accordance with the Consumer Code of Catalonia.
H.2 Applicable law
These terms are governed by Spanish law. Nothing in this policy deprives a consumer of the protection afforded by the mandatory provisions of the law of their country of residence.
H.3 Changes to this policy
The version of this policy in force at the time your order is placed is the version that governs that order.